Privacy Policy

Privacy Policy — ChannelCtrl

Last updated: January 1, 2026

ChannelCtrl ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights when you use our Service at https://channelctrl.com.

1. Information We Collect

1.1 Information You Provide

• Account information: Name, email address, phone number
• Payment information: Billing details processed via our secure payment provider. We do not store full card numbers.
• Support communications: Messages sent to [email protected]

1.2 Automatically Collected Information

• Usage data: Pages visited, features used, session duration
• Device information: Device type, OS, app version (IBO Player)
• IP address: For region detection, fraud prevention, and service delivery
• Cookies: Session cookies for authentication; analytics cookies for improvement

1.3 Information We Do Not Collect

We do not collect government ID numbers, biometric data, or financial account details beyond payment processing.

2. How We Use Your Information

• Deliver and manage your subscription
• Process payments and send receipts
• Provide customer support
• Improve our Service through analytics
• Prevent fraud and unauthorized account sharing
• Comply with legal obligations in the United States

We do not sell, rent, or trade your personal data to third parties for marketing.

3. Legal Basis for Processing

Contract performance, legitimate interests (fraud prevention, security), legal obligation, and consent where applicable.

4. Data Sharing

We share data only with payment processors, infrastructure providers (under data processing agreements), and legal authorities when required by law.

5. Data Retention

Data Type	Retention Period
Account data	Duration of subscription + 90 days
Payment records	7 years (legal/tax compliance)
Support tickets	2 years from resolution
Usage/log data	90 days rolling

6. Cookies

We use essential cookies (required for functionality) and analytics cookies (opt-out via browser settings). We do not use advertising cookies.

7. Your Rights

Depending on applicable law, you may access, correct, delete, restrict, port, or withdraw consent for your data. Contact [email protected]. We respond within 30 days.

8. Data Security

TLS/SSL encryption, encrypted storage, access controls, and regular security reviews. In the event of a breach, we notify affected users and authorities as required.

9. Children's Privacy

Our Service is not directed at children under 13. We do not knowingly collect data from minors.

10. International Transfers

If data is transferred outside the United States, we ensure appropriate safeguards are in place.

11. Changes

Updates will be posted at https://channelctrl.com/privacy.html with a revised date.

12. Contact

Email: [email protected]
Website: https://channelctrl.com